Privacy Policy

1. Information We Collect

When you complete our TRT (Testosterone Replacement Therapy) assessment, we collect:

• Personal Information: Your name, email address, and phone number
• Health Information: Your responses to the ADAM (Androgen Deficiency in Aging Males) questionnaire, including questions about libido, erectile function, energy levels, mood, and physical symptoms
• Assessment Data: Your assessment score and qualification status

2. How We Use Your Information

We use your information to:

• Assess your symptom questionnaire responses and arrange a doctor assessment if you request one
• Contact you regarding your assessment results and potential next steps
• Schedule callback appointments if requested
• Generate and provide you with a PDF report of your assessment
• Improve our services and assessment accuracy

3. Protected Health Information (PHI)

Your ADAM (Androgen Deficiency in Aging Males) questionnaire responses constitute Protected Health Information under healthcare privacy regulations. We implement appropriate technical and organisational measures to protect your health data, including:

• Encryption of data in transit and at rest
• Role-based access controls limiting who can view your information
• Audit logging of all admin access to health data
• Secure authentication systems

4. Data Retention and Deletion

We retain your assessment data for up to 90 days if we do not contact you, or up to 1 year if you are actively engaged with our services. After this period, your data will be automatically deleted unless you have become a patient, in which case standard medical record retention policies apply.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate information
• Deletion: Request deletion of your data (right to be forgotten under GDPR)
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw your consent at any time

To exercise these rights, please contact us using the information provided below.

6. Who Can Access Your Data

Your health information is only accessible to:

• Authorized medical staff and administrators who need access to evaluate your assessment
• Healthcare professionals who may provide treatment recommendations
• Technical staff for system maintenance (with strict confidentiality obligations)

All access to your data is logged in our audit system for security and compliance purposes.

7. Data Security

We implement industry-standard security measures including encryption, secure authentication, rate limiting to prevent abuse, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security of your data.

8. Third-Party Services

We use trusted third-party services for hosting and infrastructure. These providers are contractually obligated to maintain the confidentiality and security of your data.

Quick enquiries and partner clinics: if you submit a quick enquiry (name, phone number, preferred call time and optional email), we may share those details with a partner men's health clinic so that it can contact you by phone, SMS or email about your enquiry. We share only what is needed for that purpose, and partner clinics must handle your details in line with Australian privacy law.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by updating the version number and last updated date at the top of this policy.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please email our privacy team:

Email: privacy@lowtcheck.com

We respond to verified requests within 30 days. Please do not include sensitive health information in your first email.

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